Our Policies

**Lateness:**
- Orders must be picked up within 3 days of completion. If you are unable to pick up your order within this time frame, please contact us to make arrangements. If no arrangements are made, the order may be subject to additional storage fees. If, u allow someone else to pick it up. I am not responsible for damages. Pictures are sent for final approval of the order once it's complete.

**Deposit:**
- A non-refundable deposit of 50% of the total order cost is required at the time of placing the order. This deposit secures your order and materials.

**Payment Information:**
- Full payment for all orders is required at least 7 days in advance of the pickup date. Payments can be made through Square or Cash App (additional fee if using Cash App). An email is required to receive an invoice, and invoices must be paid within 24 hours of issuance. Unpaid invoices will be canceled after 24 hours.

**Refunds and Returns:**
- **Refunds:** All deposits are non-refundable. Full payments made in advance are also non-refundable once production of the order has begun. If payment is not received promptly, there may be delays in the order.
- **Returns:** Once an order leaves our possession, we are not responsible for any damages or delays. We do not accept returns or offer refunds for completed orders unless there is a defect in craftsmanship. If there is an issue with your order, please contact us within 24 hours of pickup to discuss a resolution.

**Meet-ups | Shipping | Delivery & Installation:**

** Transport options include shipping, and meeting at Circle K by Valley High School, Valley, AL 36854.

If you place orders for a Yard Card, please select the "Deliver Option" at checkout. This product can only be delivered and installed by me. I will also pick the product back up if it's a Yard Card rental. Also, for any setup outside of the Valley and Lanett city limits, there will be a travel fee. For West Point $20.00, Opelika $25.00 Auburn $30.00, Lagrange $25.00, Lafayette $25.00.